Customer service

United Driveline Systems, “UDS”, offers its customers high-quality products for competitive prices and with reliable delivery times. UDS only supplies to companies and institutions with a valid COC number.

Delivery information and conditions

Prices

UDS prices are per item, package or per metre. These are always stated in € and exclude 21% VAT.

The prices you see in our online shop are gross prices. As UDS client or future client, once you have registered you are eligible for discounts or net prices for larger higher quantities per article. These discounts and/or net prices are tailored for your company.

Payment

Payment can be made by Ideal or Mr. Cash.

On request, it is possible to receive deliveries on open account.

Delivery times

UDS uses  4 delivery times:

  • In stock (green) ordered on working days before 3.00 pm = delivery within 2 working days
  • Within 5 working days (blue)
  • Within 10 working days (orange)
  • On request (Bordeaux red). These are mainly products that are custom-made which means that delivery times can fluctuate.

After you have placed your order, you will receive an order confirmation from UDS, stating the planned delivery date.

Delivery conditions

  • Orders above €500 excluding VAT will be delivered free of charge within the EU. For countries outside the EU on request.
  • For orders above €500 you pay € 12,50 in shipment costs. (Benelux € 9,90) The VAT amount is calculated over the order amount including shipment costs
  • Customisation: other delivery conditions may apply; these will be indicated in the relevant quotation/order confirmation.

Delivery

UDS cooperates with DPD for the delivery of packages

If your shipment is too large for the packing service, your shipment will be delivered by our selected forwarder.

Returns

It sometimes happens that an order is placed incorrectly. If you notice this within 10 days of delivery you should contact UDS after which you can return the order to us at your cost, as long as the products are unused and undamaged. You will receive a credit note from UDS for the returned products.

Please understand that if customised products are ordered incorrectly we will need to consult with you regarding the best possible solution.

For other delivery conditions, please see the “Metaalunie conditions”. Click here.

Not finding what you’re looking for? Many more items are available than are listed in our online shop! For more items, please contact UDS or click on our suppliers’ catalogues.  You can find these under the heading: Brands/Suppliers.

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